Best Customer Service Software For Your Business

August 5, 2021

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When you have access to the best customer service software, you can enhance the overall customer experience and deliver greater levels of customer satisfaction. Customer service software can help to bridge the gap between customer expectations and your existing workflow. If you’re committed to delivering incredible experiences, you must invest in the right tools.

90% of Americans use customer service as a factor in deciding whether or not to do business with a company. Exceptional customer service is a must. This is vital to the success of your organization. Customer satisfaction can make or break your retention rate. If you’re failing to deliver strong experiences, customers are unlikely to become advocates for your business.

Social proof is critical to organic growth. For this reason, you should be focusing on nurturing your customer base and ensuring they’re unlocking as much value from your service as possible. If there’s value in your service, you must make sure they are unlocking it. After a buying decision has been made, the real work begins. Customer acquisition is only the start.

Investing in new customers is between 5 and 25 times more expensive than retaining existing ones. If you’re not managing to satisfy existing customers, there’s nothing worse than trying to fill a leaking customer base. To inspire retention and keep your customers, it all comes down to creating an infrastructure that can support you in meeting their needs.

This is where StartingPoint comes in. We have developed the best customer service software on the market for organizations trying to solve a disconnected customer experience. This is an all-encompassing solution that is designed to be integrated with every aspect of your workflow. Featuring a range of automation tools, StartingPoint can optimize and refine your workflow.

According to the Qualtrics XM Institute, a great customer service experience heavily impacts recommendations. Customers who rate an organization’s service as “good” are 38% more likely to recommend that organization to a friend. After all, if they’re not satisfied with the quality of the service, they’re unlikely to recommend it to those around them - hampering growth.

33% of customers are most frustrated by having to wait on hold. 33% are most frustrated by having to repeat themselves to multiple support reps. To overcome these challenges, you need to consider investing in customer service software like StartingPoint. Organizations across a variety of sectors are leveraging our SaaS solution to efficiently meet customer needs.

Partner customer service
Customer Focus Diagram

What is a customer service system?

A customer service system like StartingPoint addresses crucial flaws in your existing workflow. Organizations aren’t utilizing the remarkable potential of workflow automation to streamline and systematize their operations. If you’re struggling to meet the needs of your customers and are actively looking for ways to enhance your operations, you should consider workflow automation.

When you have a customer service system in your corner, this will turbocharge your operations and help team members to successfully meet the needs of the customers. With a client-labeled interface, StartingPoint can be seamlessly integrated into the existing customer experience. In just an hour, you can customize and deploy StartingPoint for your organization to trial.

How does customer service software work?

Customer service software is effective when it can be integrated into nearly all aspects of your existing workflow. Ultimately, any application that’s added to your workflow should elevate the customer experience. If the software cannot achieve this, it’s not worth investing in. To build a robust workflow, everything boils down to efficiency - and the right software can support this.

Workflow automation is the missing ingredient to the growth of many organizations. Talented team members are being tasked with work that could easily be automated. Organizations are wasting their human resources by getting team members to focus on the wrong tasks. They should be pouring their time into interacting with customers, rather than administrative tasks.

What is the best customer support software?

We believe StartingPoint is well-positioned to be the go-to customer support software for any organization that’s serious about optimizing its workflow and embracing automation. If you’re looking to provide your customers with improved levels of customer service, this is the tool for you. Our application has everything you need to boost customer satisfaction and drive retention.

Through streamlined communication on our platform, your team can quickly attend to the needs of your customers. As an all-encompassing solution, StartingPoint offers a centralized hub for all interactions with your customers. If your team is feeling overwhelmed by having to switch from platform to platform, StartingPoint has the potential to save a significant amount of time.

Is customer service software easy to implement?

StartingPoint couldn’t be easier to implement. In fact, you can deploy this application in less than an hour. This is a fully customizable solution that can be remolded to meet the specific needs of your organization. From file storage and service management to workflow automation and team management, there are many different aspects to this platform that you can leverage.

With the support of our dedicated onboarding team, you can get going with StartingPoint very quickly. We will do everything in our power to help you squeeze as much value from our solution as possible. Now is the time to take advantage of workflow automation using a solution like StartingPoint. As your competitors embrace automation, you should too.

Does customer service software come with analytics and reporting?

Our customer service software comes with extensive analytics and reporting capabilities. This gives your senior leaders the ability to thoroughly assess the performance of team members. StartingPoint can also help to identify specific areas for optimization in your workflow. If there’s an area for improvement in your workflow, our intelligent solution will address it.

Are you ready to get started? Request a 14-day free trial today.