Respond to Each and Every One of your Customer Inquiries

Never miss a question or inquiry from your customers to increase customer satisfaction

Utilize effective service management best practices to help your customers

Receive and respond to all customer inquiries, requests, and questions

On-boarding your customers is essential to customer success. Ensure your customers have a clear understanding as to the best way to work with your team.

Manage SLAs and response times for your customers inquiries

Ensure your customers know when items are required and what is required to work with your team. Track delivery. Provide assistance. Manage progress.

Build response templates and FAQs to make work easier for service teams

Structure response templates to issue responses quicker and create FAQs for your customers to find answers via self-service.

SIMPLIFY YOUR CUSTOMER EXPERIENCE AND OPERATIONS

StartingPoint is a SaaS customer operations and experience platform for service-based companies, firms, and teams to simplify customer on-boarding, project management, helpdesk and service management, team management, and communication. StartingPoint can be deployed and customized in one hour, no actions take more than 5 clicks, and is simplified for non-technical business leaders and teams.

CLIENT-LABELED INTERFACE

Have the ability to maintain your logo, brand, and simplify engagement with a single portal for all customers

SERVICE MANAGEMENT

Drive streamlined communication for your customers and clients in one portal for all employees to assist

FILE STORAGE

Securely allow customers to upload, retain, and file documents to be shared between your customer and your team

TEAM MANAGEMENT

Add team members to the platform to be focused on providing amazing support

WORKFLOW AUTOMATION

Create efficient workflow within your company to ensure your customer needs are met

CUSTOM FAQS

Develop FAQs that can be retrievable by your customers to provide self-service