Never miss a question or inquiry from your customers to increase customer satisfaction
On-boarding your customers is essential to customer success. Ensure your customers have a clear understanding as to the best way to work with your team.
Ensure your customers know when items are required and what is required to work with your team. Track delivery. Provide assistance. Manage progress.
Structure response templates to issue responses quicker and create FAQs for your customers to find answers via self-service.
StartingPoint is a SaaS customer operations and experience platform for service-based companies, firms, and teams to simplify customer on-boarding, project management, helpdesk and service management, team management, and communication. StartingPoint can be deployed and customized in one hour, no actions take more than 5 clicks, and is simplified for non-technical business leaders and teams.
Have the ability to maintain your logo, brand, and simplify engagement with a single portal for all customers
Drive streamlined communication for your customers and clients in one portal for all employees to assist
Securely allow customers to upload, retain, and file documents to be shared between your customer and your team
Add team members to the platform to be focused on providing amazing support
Create efficient workflow within your company to ensure your customer needs are met
Develop FAQs that can be retrievable by your customers to provide self-service