Create workflow and automate efficiency for helping internal customers quickly and accurately

Empower your shared services team to easily do more with less resources

Support and service your internal colleagues and departments with process

Use a unified platform to provide services to your internal departments

Simplify the systems and processes use to reduce the SaaS tools used within your team to help your internal customers.

Build templates and self-service options to quickly provide responses, answers, and files

Make responses, projects, questions easier for your team through the development of templates and the development of a FAQ section for self-service.

Centralize communication from internal colleagues and departments to retain all conversations and files

Retain all conversations, requests, inquiries, and files so all team members can help any colleague at any time.

SIMPLIFY YOUR CUSTOMER EXPERIENCE AND OPERATIONS

StartingPoint is a SaaS customer operations and experience platform for service-based companies, firms, and teams to simplify customer on-boarding, project management, helpdesk and service management, team management, and communication. StartingPoint can be deployed and customized in one hour, no actions take more than 5 clicks, and is simplified for non-technical business leaders and teams.

CLIENT-LABELED INTERFACE

Have the ability to maintain your logo, brand, and simplify engagement with a single portal for all customers

SERVICE MANAGEMENT

Drive streamlined communication for your customers and clients in one portal for all employees to assist

FILE STORAGE

Securely allow customers to upload, retain, and file documents to be shared between your customer and your team

TEAM MANAGEMENT

Add team members to the platform to be focused on providing amazing support

WORKFLOW AUTOMATION

Create efficient workflow within your company to ensure your customer needs are met

CUSTOM FAQS

Develop FAQs that can be retrievable by your customers to provide self-service