Wasted time or lost productivity is a primary concern for organizations. According to a research report published by Unit4, workers spend approximately 552 hours a year on repetitive and administrative tasks. And this loss of productivity is costing over $5 trillion annually to the global service industry. So, what is wasted time? It refers to performing any task that is not related to the project or contributes to operational efficiency. Cited distractions at work include socializing with co-workers, web surfing, applying for other jobs, or spacing out – highlights The Muse. Mundane administrative tasks or doing the same work repeatedly also contribute to wasted hours. In fact, wasted hours are the key contributors to productivity loss in an organization.
READ MORE
The combination of rising unemployment, shrinking corporate budgets, and advanced AI technology has set the stage for an unprecedented wave of micro-companies. These small, agile businesses are poised to disrupt traditional industries, offering personalized services and innovative solutions while operating lean and efficiently.
READ MORE
Enterprise budget reductions are reshaping the way companies approach productivity and software. The three key outcomes—increased pressure on productivity, reevaluation of legacy systems, and a shift toward software consolidation—are creating a new reality for businesses across industries.
READ MORE
One such strategy that has gained prominence is the implementation of a Global Business Services (GBS) model. This approach centralizes various support functions across a company, fostering streamlined operations and improved service delivery for internal employees and external customers.
READ MORE
AI call center software is making customer service faster, easier, and more reliable. It is not about machines replacing people. It is about making sure help is always there when needed.
READ MORE
