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Using AI to make the workplace more ‘human’ might seem like an oxymoron, but stay with us for a moment.
If you want your employees to stay competitive and ensure their skills grow steadily, you’ll need to focus on workplace training. This is extremely important in this ever-changing and fast world of business. Now, how can AI help?
Well, the seemingly robotic, efficient, impersonal, and not very sympathetic artificial intelligence tools can actually enhance the standard training process by making it more engaging, more personalized (everybody’s different), and even more sympathetic.
In this article, we’ll dive into how we can use AI (which is developing extremely fast) in order to upgrade our training modules and get ahead of the competition.
One of artificial intelligence's major benefits for workplace training is its ability to personalize the learning experience for everyone who takes part. Workers with different knowledge levels and learning styles typically learn the same content in the same way, using an approach that applies to everyone in traditional training. Most times, this strategy leads to disorganization or disinterest.
Now, consider the fact that AI can adjust/adapt its learning methods so that the specific needs of each worker are met. By analyzing and recognizing the worker's emotional state as well as level of understanding, the course can be automatically adjusted on the go so that an acceptable level of understanding is secured – there’s no point in offering training that ricochets off the worker; it needs to resonate with them and sink in.
If companies incorporate operational excellence with AI, they can streamline the entire learning process and create a unique and massively efficient training experience which won’t overwhelm workers but instead help them retain and apply the newly acquired knowledge..
Video is one of the best learning tools since it uses the senses of sound, sight, and emotion to deliver information. Employees may read literature or hear extensive presentations in common training environments.
Combining facial expressions, body language, and voice tone, video stimulates employees and workers extensively and makes the learning experience more genuine.
AI has changed learning through video by allowing businesses to produce customized videos of excellent quality in enormous numbers. Companies can create specific training videos that address the workers and figure out their particular demands by using technologies such as video GPT.
By presenting knowledge and information in an easily integrated way, those AI-generated videos provide clearer, concise explanations of complex and hard-to-understand concepts, but also promote deeper engagement, which helps with memory retention. Experts in AI-driven education have pointed out that video-based AI technologies are transforming training for companies by personalizing as well as improving learning.
Workers are connecting with the training content more deeply and more closely, plus they’re remembering it more successfully simply because of their shift towards video-driven content.
AI's ability to integrate emotional intelligence into work training and education is another unexpected advantage.
Although it's commonly assumed that AI isn't compassionate or empathetic, technology is getting better at identifying human emotions and behavior. AI can provide more resources or more digestible information, for instance, if it detects that a worker is struggling to understand a certain segment.
AI can change the instructional material, repeat explanations, or offer a more interactive experience to grab an employee’s attention if they are feeling unhappy or distracted. This flexibility makes the whole learning process feel more positive by simulating the suggestions, advice, and recommendations that a sympathetic/charismatic (human) mentor may offer.
While AI offers a lot of potential to enhance job training, it also brings up significant ethical issues. AI systems are only as good as the data and algorithms that drive them, and without proper oversight, they can accidentally reinforce prejudices or eliminate particular points of view.
For this reason, human supervision is still essential in any training program that uses artificial intelligence. Instead of taking the role of human decision-making, AI should be relied on to improve it.
Human trainers are still responsible for ensuring that the material is inclusive, welcoming, and in line with the company’s values, reinforcing the role of people in workflow execution even as technology evolves.
While AI can be useful to recognize situations where workers might need extra help, it shouldn't ever be employed to make decisions that could negatively affect an employee's career or general well-being. To ensure that AI tools can be used ethically and responsibly, a proper balance between human oversight and AI is very important.
Companies must prioritize responsibility and transparency first. This guarantees that the advantages of AI-powered training are optimized without sacrificing honesty or fairness.
Integrating AI into workplace training seems to have a very promising future by enabling that (typically unexciting) training experience to become more dynamic/individualized, as well as more compassionate, as AI technology further advances into ‘emotional recognition’ capabilities.
The training programs crafted by AI will be exceptionally customized, with specific targeted courses created based on the target audience (or individual). These programs will also be easily adjusted based on the current issue or based on the worker’s performance and emotional state.
Such an approach ensures that productivity and skill sets stay top-notch, which is what each business ultimately wants.
