Guide the right inquiry to the right team member through software
Create efficient workflow to streamline operations for your team.
Does your team ask each other who should work on which request?
StartingPoint’s Workflow Automation allows you to implement groups and rules to assign requests to the correct team members. Create efficient workflow rules to get the requests to the right people within your company.
SIMPLIFY YOUR CUSTOMER EXPERIENCE AND OPERATIONS
is a SaaS customer operations and experience platform for service-based companies, firms, and teams to simplify customer on-boarding, project management, helpdesk and service management, team management, and communication. StartingPoint can be deployed and customized in one hour, no actions take more than 5 clicks, and is simplified for non-technical business leaders and teams.
Have the ability to maintain your logo, brand, and simplify engagement with a single portal for all customers
Drive streamlined communication for your customers and clients in one portal for all employees to assist
Securely allow customers to upload, retain, and file documents to be shared between your customer and your team
Add team members to the platform to be focused on providing amazing support
Create efficient workflow within your company to ensure your customer needs are met
Develop FAQs that can be retrievable by your customers to provide self-service