Provide end-to-end transparency and communication to manage customer operations and expectations

Services-based solution enabling your customers, team members, and business leaders to work together

Robust customer experience solution to manage all services-based duties

Allow your customers to see every project and every task for transparency

Your customers want to know the progress and status of their engagement with your company. The more visibility, the better customer satisfaction.

Efficiently manage your customer’s requests, projects, tasks, and files in one location

Retain and recall all of your customer’s data, information, and communication in one location making it simple to service and support your customers.

Use one unified platform to manage the full customer experience

Remove the requirement for multiple SaaS systems and platforms to help your customers and implement a solution that takes one hour to use.

SIMPLIFY YOUR CUSTOMER EXPERIENCE AND OPERATIONS

StartingPoint is a SaaS customer operations and experience platform for service-based companies, firms, and teams to simplify customer on-boarding, project management, helpdesk and service management, team management, and communication. StartingPoint can be deployed and customized in one hour, no actions take more than 5 clicks, and is simplified for non-technical business leaders and teams.

CLIENT-LABELED INTERFACE

Have the ability to maintain your logo, brand, and simplify engagement with a single portal for all customers

SERVICE MANAGEMENT

Drive streamlined communication for your customers and clients in one portal for all employees to assist

FILE STORAGE

Securely allow customers to upload, retain, and file documents to be shared between your customer and your team

TEAM MANAGEMENT

Add team members to the platform to be focused on providing amazing support

WORKFLOW AUTOMATION

Create efficient workflow within your company to ensure your customer needs are met

CUSTOM FAQS

Develop FAQs that can be retrievable by your customers to provide self-service